All Customer experience articles
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Opinion‘Is social commerce retail’s next-gen sales enabler or just another trend trap?’
Customers crave connection. A relationship with brands they love, trust and actively advocate for in social spaces. But can social commerce really deliver for those willing to dive headlong into this digital ecosystem? And is it even right for your brand?
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AnalysisThe regeneration project striving to make Elephant and Castle a top retail destination
As London’s Elephant and Castle is in the midst of a regeneration project to create a new town centre, Retail Week finds out more about the plans set to transform the area.
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NewsPets at Home makes move towards member-only prices
Pets at Home has rebranded its promotions to “Pets Club Pricing” and has plans to move to a member-only pricing scheme, Retail Week can reveal.
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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FeatureConnected stores: Is this the future of physical retail?
Most online shopping experiences aim to be seamless and convenient with as little faff as possible, so it makes sense that the same would be asked of brick-and-mortar stores
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NewsEE opens ‘exciting’ experiential store in East Midlands
EE has opened the doors to its newest experience store, making its East Midlands debut.
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NewsM&S site back online after maintenance shutdown
Marks & Spencer’s website is back online after the BBC reported a service outage on Wednesday evening.
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Retail VoiceHow to tackle refund abuse without losing good customers
From identifying issues to implementing interventions, Ravelin’s Laura Smettem takes a look at five ways retailers can reduce refund abuse without pushing customers away
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NewsJamie Oliver Cookery School opens in John Lewis flagship
A cookery school and cafe from celebrity chef Jamie Oliver have made their debut in John Lewis’s Oxford Street flagship.
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NewsM&S meal deal offers impacted amid ongoing cyber attack
Marks & Spencer has had meal deal offers impacted by availability issues as the company continues to struggle with the effects of a serious cyber attack.
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NewsBoots adds dedicated menopause zones in stores
Boots is rolling out new dedicated menopause zones in 150 UK stores this summer, while expanding the range of products in the same category.
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EventsWickes, Deliveroo and EE’s digital strategies revealed
Retail Week’s Digital Summit returns on Thursday May 8, peeling back the curtain on retailers’ digital strategies for the year ahead. Here we shed light on Wickes’, Deliveroo’s and EE’s priorities.
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NewsM&S suspends online orders as cyberattack continues to take toll
Marks & Spencer has suspended customer orders through its websites and apps as it battles to address a cyberattack.
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NewsMarks & Spencer calls in external experts following ‘cyber incident’
Marks & Spencer has called in external experts to advise after suffering a “cyber incident” over the last few days.
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AnalysisSocial commerce, live shopping and VR: the innovations powering digital shopping in 2025
Retailers are continually experimenting with novel innovations designed to engage shoppers, boost basket spend and drive loyalty. Here we explore the tech and tools powering the World’s Best Ecommerce Retailers
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NewsSainsbury’s and Royal Mail launch partnership to install lockers in supermarkets
The Royal Mail and Sainsbury’s have announced a tie-up to install parcel lockers in supermarkets across the UK.
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Innovation of the WeekInnovation round-up: Crime-fighting trolleys, cornflakes and cleaning up beauty
Here we bring you the 10 best innovations that caught our attention in the first quarter of 2025.
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Retail VoiceMaking every customer transaction count
With consumers keen to make their money stretch further, Lloyds examines how retailers can use data to adapt and create experiences that benefit both the customer and retailer alike.
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Retail VoiceThe strategies retailers must prioritise to win online spend
AliExpress UK’s general manager Bonnie Zhao shares the secrets behind the retailer’s last 15 years of success, and the strategies retailers must lean on to see ecommerce wins in the year ahead
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AnalysisHow are Walmart, Primark and Holland & Barrett upping their supply chain A-game?
What will the coming months bring for UK supply chains, and what must 2026 strategies look like if businesses are to sustain growth? Retail Week’s Supply Chain 2026 report provides the blueprint